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1 – Abbey Guest House
1a – Business Ethos
Abbey Guest House is committed to providing access for all through ‘Inclusive Design’ and commitment to the ‘Social Model of Disability’.
Abbey Guest House is a quiet, 7 en-suite bedroom, non-smoking, B&B Guest House converted from a 1970’s private house. Starting in 2006, it has now become one of the most accessible B&B’s in the country. It has won many Awards, gained National Accessible System ‘standards’ in 2007, 2009 and 2015 and, most importantly, gained increasingly complimentary reviews by disabled guests, from across the Globe.
In 2014 the latest stage of development took place, enlarging two of the bedrooms, installing a lift to ensure that guests could access both levels of accommodation and greatly enlarging all communal areas – that is the halls and the lounge/breakfast room.
1b Flexible and Responsive
In order to fulfil our commitment, Abbey Guest House aims to respond to requests by being flexible in approach. Therefore the following items are highlighted as options.
- Choice of Single, Twin, Double, Triple and Family rooms
- Furniture easily moved around, taken away or added to rooms to match requirements
- Information can be made available in choice of formats e.g. Large print, Braille and HTML
- Cater for varied diets including Halal, Vegan. Dairy and Gluten free,
- Extra time and consideration can be offered to assist guests with impairments
- Local ‘Mobility Matters’ supplier able to sell, hire out, service, and repair equipment fast e.g. room hoists
1c Access Summary
The full Access Statement is necessarily very wordy, so the most significant and recent improvements are listed here in this Access Summary.
- Parking bays have been more clearly defined with white lines.
- A portable wireless push button ‘Emergency Assistance’ request bell can be provided to any person using any bed in any room. This adds to the red emergency assistance pull cord facility provided in Rooms 1 and 3 at fixed locations.
- The Council has agreed and carried out road line painting that now discourages other road users parking too close to the entrance. At times previously they could make turning in and out of the car park difficult.
- Greater light and higher head clearance under bordering trees has been provided around the front garden car park.
- Grab handles installed in each shower cubicle in Rooms 2, 4, 5, 6 and 7.
- Platform lift installed with 90 cm wide door and 142cm deep
- Completion of the extension works which greatly enlarged the upstairs corridor, downstairs hall and lounge / breakfast room and has created a new ‘Family Accessible’ room. More space in the breakfast room offers a wider choice of seating and table positioning
- Following removal of the projecting wall corner, beside the door handle of Room 1 – Easy Access room; it is now much easier for a wheelchair user to turn in and out of the doorway.
- Undercover storage for cycles and mobility scooters is now possible, alongside electric charging points, within the secure rear garden. The area is out of view of public spaces and surrounded by bordering trees and shrubs, yet fully overlooked from both floors of Abbey Guest House.
- Front garden car park entrance pillars have been moved further apart and turning in and out of the car park is greatly improved.
- Further colourful shrubs and climbers planted and increased sound baffling provided from new growing shrubs.
- Reservations for another two car parking bays, with available side transfer space, is now available. This allows those requiring greater space to access their vehicle (wheelchair users for instance) to book in total confidence of 24/7 access to their vehicle in the front garden car park.
- The rear garden has been re-designed following the recent building extension works. Additional colourful shrubs, climbers and a close view bird feeding station have been added and views from the lounge / breakfast room into the garden greatly enhanced for all.
- All regular staff undertake ‘Disability Awareness’ training.
- New Gilchrist & Soames range of toiletries installed with pump dispensers for shower gel, shampoo, hair conditioner, soap and hand lotion, all with vertical push down buttons.
1d Typical Auxiliary Aids available to guests:
- Deafgard, vibrating and strobe light alarm and Dorgard door stops
- Portable table hearing loop and TV neck loop
- Bed rails, travel cot, high chair and baby feeding utensils
- Thick handled cutlery
- Camera-based text magnifier
- Door-knock signaller that flashes a light when there is a knock on the bedroom door
- Shower wheelchair for wet rooms
- Braille labels and Braille labeller to hand
1e Our Disabled Guests have included:
- Incomplete paraplegic double amputee from Australia
- Mobility scooter user holidaying from South Africa,
- A German group with learning and physical impairments, and their carers
- Profoundly deaf lady from Bristol
- Gentleman with his Hearing Assistance Dog from Stoke-on-Trent
- Persons with dietary requirements including Vegan, Halal, Coeliac and Dairy-free.
- Non weight bearing wheelchair users from Scotland, Wales and England, visiting family
- Business woman (wheelchair user) on 4-week secondment to local council.
1f Floor Plans
Location of Guest Bedrooms on First Floor – not to scale
Proprietor: Mrs Terry Boswell
Abbey Guest House,
136 Oxford Road,
Tel/Ansaphone: +44(0)1235 537020
Mobile: +44(0)7976 627252