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A new Award from the AA
With many breakfast items sourced locally, and everything freshly cooked to order, it is very gratifying to have this recognised by both awarding bodies.
Eviivo Awards – Shortlisted for “Outstanding Host” award!
Hotels Combined Award 2018
HotelsCombined recognize Abbey Guest House Abingdon amongst the best hotels in the United Kingdom
HotelsCombined, the Australian-based hotel meta-search company, has started an extensive survey covering different types of accommodations within United Kingdom. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Abbey Guest House Abingdon boasts a high satisfaction rating among guests and travel industry experts, receiving 199 reviews for an impressive rating of 9.6 out of 10.
“We are thrilled to be working with the best hotels in United Kingdom and Abbey Guest House Abingdon is certainly among them” said Alberto Castellucchio, market manager of HotelsCombined United Kingdom “What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.”
“With HotelsCombined, 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”.
2018 Visit England Accreditation
A ‘mystery shop’ visit in May 2018 resulted in affirmation of the continued quality and facilities provided by the accommodation at Abbey Guest House. An overall rating of 4 Star Gold, together with another Breakfast Award, were awarded with many individual areas achieving ratings of 5 Stars. The Welcome Scheme (Families, Walkers and Cyclists) were all confirmed, together with the gradings under the NAS (National Accessible Scheme). Here the facilities for guests with Hearing (H1), Visual (V1) and Mobility (M1, M2 and M3i) Impairments were checked to ensure that the relevant standards were reached, thereby ensuring that a fully inclusive provision can be offered.
Trip Advisor Certificate of Excellence 2018
The year started well with another Trip Advisor award. We can only thank again all our guests that take the time to write a review and acknowledge the service that they have received..
Hotels Combined Award 2017
An amazing result from a fairly new award and again we would like to show our appreciation for all the guests’ comments that have resulted in this achievement.
Trip Advisor Certificate of Excellence 2017
The year started well with another Trip Advisor award. We can only thank all our guests that take the time to compliment us upon the service we provide.
The Beautiful South Awards for Excellence 2016
Abbey Guest House has been awarded yet another Silver from the Beautiful South Awards 2016-2017 in the “Access and Inclusivity Award” category (previously entitled “Access for All Tourism”). The results were announced at the ceremony held in Southampton on the 24th November 2016.
As regional finalists we have now been entered into the ‘Visit England’ awards where we will be competing against many larger organisations that have funding from many different sources. We will do our best to compete and feel extremely honoured to represent our region at this level.
The Beautiful South Awards for Excellence 2016
Abbey Guest House has been awarded Highly Commended in the “Best Bed and Breakfast” category of the Beautiful South Awards 2016-2017
Trip Advisor Certificate of excellence 2016
Another Trip Advisor “Certificate of Excellence” for Abbey Guest House.
It is always very gratifying to know that our service is appreciated by the majority of our guests. Clearly it is just not possible to please all of the people all of the time, but we can only do our best and we seem to get it right for most of the time. We can only say ‘thank you’ to the guests that then tell the rest of the world that they have enjoyed their experience here.
A completely new Award for Abbey Guest House
2016 starts with a new Award from LateRooms!
Visit England Green Tourism Award
The Beautiful South Awards for Excellence 2015
Yes 2015 is definitely a good year for Abbey Guest House. Mystery shoppers for the two entries in which we took part in this years competitions have awarded us places. The final results were announced on 2nd December 2015 at a gala event held at the Grand Hotel in Brighton.
In the category of ‘Best B&B/Guest Accommodation of the Year’ we were awarded Silver with a crystal vase to commemorate the occasion.
The Beautiful South Awards for Excellence 2015/16. Photo shows, from the left, Simon Chrichton (Sustainable Tourism Lending Team, Triodos Bank) presenting the 2015 B&B /Guest Accommodation of the Year – Silver Award – to Terry Boswell (Abbey Guest House Proprietor) alongside Nigel Smith (Chief Excecutive of Tourism South East)
In the category of ‘Access for All Tourism’ we have been awarded a Highly Commended certificate.
The Beautiful South Awards 2015/16. The photo shows, from the left, Terry Boswell (Abbey Guest House Proprietor) with her 2015 Access for All Tourism – Highly Commended Award – and the Awards Event presenter Nicola Hume (Heart Radio)
2015 – This is looking to be another good year for Abbey Guest House!
Surprise visits by inspectors from the AA and QiT have both confirmed our ratings for another year, that is AA 4 Star and 4 Star Gold for Enjoy England. The Breakfast Award has also been confirmed.
The real achievement this year is the awarding of a higher grading under the National Accessible Scheme. As a result of the building works and improvements undertaken in 2014, we are now able to offer facilities that are deemed to be suitable for Independent Wheelchair Users.
TripAdvisor 2015 Certificate of Excellence Hall of Fame
A really pleasant surprise was receiving not just the usual award from Trip Advisor this year, but the acknowledgement that we have pleased the majority of our customers for 5 years and are now a member of the TA ‘Hall of Fame’. They say that time passes very quickly when one is enjoying oneself, and we have enjoyed providing hospitality to some very wonderful guests over those years. Thank you everyone that has filed a review!
2014 – A great year for Abbey Guest House!
We are delighted that we have been awarded a four-star rating by both the Automobile Association (a new award for us) and by Enjoy England (a continuing award for us) which reflects our very high standards and concern for our guests’ comfort.
We continue to offer the ‘welcome’ for: Families, Walkers and Cyclists, and our Breakfasts are still award winning – so come and try us for yourselves.
TripAdvisor 2014 Certificate of Excellence award winner
We were again delighted to receive another award from TripAdvisor! This is now the fourth consecutive year and continues to recognise our consistently high level of facilities, quality and service. Clearly this is much appreciated by our guests as most of their comments validate. We still think this is incredible and continue to be extremely grateful to everyone who takes the trouble to file a report after staying with us.
TripAdvisor 2013 Certificate of Excellence award winner
We were delighted to receive an award from TripAdvisor for the third consecutive year. This continues to recognise a consistently high level of appreciation by our guests and reflects our standing of being within the top 10% worldwide. We still think this is incredible and continue to be extremely grateful to everyone who takes the trouble to file a report after staying with us.
Enjoy England Quality Rating 2012
We are delighted that our 4 Star rating has been upgraded to Gold, and now also includes the Breakfast Rating that recognises the quality of our breakfasts. We gained 4 diamonds in 2004 shortly after Abbey Guest House opened, upgraded to 4 stars and then upgraded again to include the Silver Award.
“Welcome” Ratings 2012
We are also pleased to have been awarded these ratings for our welcome for: Families, Walkers and Cyclists. This is because we go out of our way to make you welcome and to provide everything you might reasonably need during your stay.
Visit England Awards for Excellence 2012 “Access for All Tourism” Award finalist
Abbey Guest House is very proud to have been awarded Highly Commended in these prestigious awards. Results were announced on 22nd May 2012 at a gala event held at Athena, an art deco gem located in the heart of Leicester’s cultural quarter.
Photo shows from left to right: Anna Borthwick (Head of Business Development and Marketing, DisabledGo), Ian Smith (Access Advisor), Terry Boswell (Proprietor), Peter Boswell, Mark Griffin (Webmaster), Jeanette Howse (Tourism South East), Penelope Viscountess Cobham (Visit England). [Photography by Stuart Hollis]
TripAdvisor 2012 Certificate of Excellence award winner
We were delighted to receive another award from TripAdvisor because it represents a consistently high level of appreciation by our guests. Just received on the same day as the Visit England Award, it seems that many people do appreciates us and we continue to be very grateful to everyone who takes the trouble to file a report after staying with us.
The Beautiful South Awards for Excellence 2011
Abbey Guest House was delighted to be a finalist in two categories. The winners were announced at the Gala Awards Evening on 1st December 2011.
Photo shows on the left John Williams, Chairman of Tourism South East, presenting the 2011 Access for All Tourism – Silver Award – to Terry and Peter Boswell
Photo shows on the left John Williams, Chairman of Tourism South East, presenting the 2011 B&B /Guest Accommodation of the Year – Highly Commended Award – to Terry Boswell and Housekeeper Zehra Steen
A high number of entries to the prestigious Awards led to an impressive shortlist. Winners were announced at the Gala Awards Evening on 1st December 2011. It was hosted by Sue Saville, Managing Director and John Williams Chairman of Tourism South East respectively.”We offer our congratulations to all tonight’s winners”, said John Williams. “Our industry’s commitment to providing the best possible customer experience and to exceeding customer expectations is outstanding. The Award winners have shown that they are truly the best-in-class and we look forward to seeing them on the national stage at the VisitEngland Awards for Excellence 2012.””The current economic climate continues to present many challenges for the tourism industry – however, the standards achieved by our Award winners this year show their determination to provide their visitors and guests with memorable and outstanding experiences,” added John.
TripAdvisor 2011 Certificate of Excellence award winner
We were delighted to receive this award from TripAdvisor because it represents a consistently high level of appreciation by our guests. They have rate us five out of five! We think this is incredible and are extremely grateful to everyone who takes the trouble to file a report after staying with us.
Enjoy England Quality Rating 2011
Our 4 Star Silver rating has been confirmed again.We gained 4 diamonds in 2004 shortly after Abbey Guest House opened.Later upgraded to 4 stars and more recently upgraded again to include the Silver Award.This is due in no small way to our dedicated small team of staff at this the highest accredited graded accommodation in Abingdon.
National Accessible Scheme
We have been accessed within the English Tourism grading system. We meet the criteria for:
- Hearing Impaired and Deaf People 1
- Visually Impaired and Blind People 1
Physically we meet criteria for:
- Older and Less Mobile Guests
- Part Time Wheelchair Users
We think this is marvelous as Abbey Guest House started as a 1970’s residential house and was not built to modern access standards in any way. We continue to actively strive to identify and remove disabling barriers as opportunities present.
We believe we are more accessible to mobility impaired guests than some physical dimension based standards might suggest e.g. Independent Wheelchair Users have stayed with us and tell us it is comfortable and they have enjoyed the experience.
Abingdon Access Awards 2009
Our local Vale Disability Access Group presented us this Access Award in recognition of our efforts to meet the requirements of disabled customers. Coming from disabled persons themselves we particularly value this appreciation of our efforts.
Tourism ExSEllence Access for All Tourism Award – 2009 Gold Winner
Photo shows on the right Gyles Brandreth, Celebrity TV presenter and Raconteur, presenting the 2009 Access for All Tourism – GOLD Award – to Terry and Peter Boswell
Tourism ExSEllence Access for All Tourism Award – 2008 Runner Up
Photo shows on the right Simon Calder, International Travel Writer and Commentator, presenting the 2008 Access for All Tourism – Runner Up Award – to Terry and Peter Boswell.
Proprietor: Mrs Terry Boswell
Abbey Guest House,
136 Oxford Road,
Tel/Ansaphone: +44(0)1235 537020
Mobile: +44(0)7976 627252